Financing or refinancing a mortgage in the United States is a paper-intensive process, especially when it comes to borrower disclosures. Wolters Kluwer Financial Services  has made the process “as easy as pushing a button” for its customers. By working directly with mortgage lenders Financial Services developed Disclosure Manager, a complete solution that automates the initial disclosure process from generation of compliance document packages and secure electronic document delivery to borrowers, to outsourced print and paper fulfillment. Read further >

While big breakthroughs and transformative innovations with new products and services are always hoped for, incremental improvements and enhancements implemented over time do add up and can make a big difference in product/service quality, sales success, increased retention, and customer loyalty. Read further >

When I started preparing this post, just like with any of the other posts, I told myself not to forget to add tags to support findability and SEO. So, my attention was directed to the tagging systems and their usage. I would like to share with you some thoughts on this topic. Read further >

While widely reporting that improved access to online medical information and resources has improved quality of care at their practices, many physicians still rely on general browsers to obtain information for diagnosing and treating patients, according to a new survey from Wolters Kluwer Health, fielded by IPSOS. Read further >

Have you ever sat in a team meeting designing a new online product and found that someone around you was trying to add more complexity and detail claiming to provide a better service to the customers? If your answer is yes, here you can find a simple suggestion that can help. Read further >

In a world in which intelligent technologies are integrated in everyday objects and environments, users are at risk of being overburdened with information and interaction possibilities. And specifically in our products, we need to accurately predict and design how and when there is a real need to capture the user’s attention.

The problem
Information can be everywhere nowadays. Interaction through or with this variety of technologies typically happens through screens, keyboards, mice, touch-screens, and even voice. However, as these types of interfaces generally require the user’s focused attention, in a world of ubiquitous computing, we are at risk of being overburdened with information. Read further >

I was one of almost 500 attendees, who met in the beginning of September to join the international I-Know and I-Semantics conferences held in parallel in Graz(Austria). The conferences envisioned developments and technologies in the area of knowledge management and the semantic web. Read further >

I’m in the learning solutions business. I manage our webinar business here at CCH Tax and Accounting in the U.S. and I work closely with our team responsible for the CCH Learning Center and other CCH professional development products and services. In my piece of the business, we’re now doing three web sessions a week and I have the great fortune to be able to listen and learn from some of the top thought leaders in the tax and accounting profession about matters of great interest and need for our customers. What I have come to appreciate is that the best learning comes not from a separate encapsulated event or discussions about rules in a vacuum – but rather from a specific context and a point in time that is very real to the learner and which can be immediately applied. Read further >

It is known by many names: Offspring, Magnets, Filters, Bloodhounds  but in theory they can also be called: Agents. My definition: An intelligent application that basically goes and fetches ‘your’ information without you re-entering a query at every instance. Undoubtedly there are other more scientific explanations but for argument’s sake we’ll keep it simple and stick to this one. Now, how can agents makes our lives more pleasant? Read further >

When I hear the term “Big Data”, I think of an omniscient Google or Facebook able to accurately forecast what products or services are best suited for me at an increasingly particular point in time and place (i.e. Why am I seeing ads for Coldplay’s Austin, Texas show next month on my Facebook account? And for that matter, how did Facebook know that I’m going to be in Austin, Texas next month and that I like Coldplay?). Improved prospecting and marketing are one of the many commercial applications of Big Data. But that’s just a small part of what Big Data is about and every area that touches information technology and human behavior will ultimately be affected in some way. Read further >