Which kind of functionality and what level of performance can users expect from an ebook, a databank, or an app? This is not an easy question, since there is no industry standardization in place yet. In order to be able to read an ebook, users have to use a computer, an ebook-reader, or an iPad. Not every ebook is compatible with all pieces of reading hardware. Unlike printed books, some ebooks are technically protected against printing, copying, or sharing with a friend. Some ebooks can be copied at least a few times, others cannot be copied at all. Read further >

A quiet sunday morning, I’m channel surfing on my big screen when I come across an enticing teaser on the Wolters Kluwer Channel. I carrousel through the Health and Tax panels and select Legal. I start reading the news articles and a particular phrase intrigues me. I spread my arms to zoom in and make a left to right swiping gesture in the air to select it… Read further >

In my first post on the IS blog, I was claiming that “Search was Yesterday”. In my view, this is a true statement, but I think that also the opposite is true – at least with regard to retrieval engines.

Let’s have a look at contemporary, modern retrieval engines. They present a very solid and proven technology, they can handle a high volume of (textual) data and there are ways to solve the challenge around change both from the angle of data (new data comes in very quickly) as well as from the angle of the user (different users want different things and one user also evolves over time).

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I’ve been blessed with several wonderful mentors in my professional life, including legendary tax expert, author and instructor, Sid Kess, and retired CCH Editorial Vice-President and former boss, Jim Rooney. But the person who has made the greatest impression on me is a 79-year old plumber from South Chicago. A child of the Great Depression and an orphan by the time he was age 11, this self-made man overcame tremendous obstacles in his life to become a master plumber, a father of six children, and a great role model for me and countless other people. This special person is my Dad, John Gornick. Read further >

User satisfaction is key in retaining customers and in achieving competitive advantages. Users now are expecting publishers to deliver more and more ubiquitous and real-time information and services to them. I would like to examine and summarize which are the critical success factors to gain a rapid adoption of our apps and mobile websites. Some theories and models are available to evaluate mobile site success. Have you ever heard about the Information Systems Success theory? Many years ago, two scientists defined a model which covers different perspectives in evaluating information systems. Read further >

People who know me, will probably describe me as being analytical and pragmatic. And I fully agree with that assessment – most of the time. But every now and then something happens, which touches my emotional side and if my analytical part also agrees, I can get rather passionate. Exactly that happened in the previous months, when a vision became reality. I am talking about Jurion – an innovative and new kind of software and knowledge platform for the legal market, covering all the different aspects that really create added value to our customers’ professional processes. Read further >

Financing or refinancing a mortgage in the United States is a paper-intensive process, especially when it comes to borrower disclosures. Wolters Kluwer Financial Services  has made the process “as easy as pushing a button” for its customers. By working directly with mortgage lenders Financial Services developed Disclosure Manager, a complete solution that automates the initial disclosure process from generation of compliance document packages and secure electronic document delivery to borrowers, to outsourced print and paper fulfillment. Read further >

While big breakthroughs and transformative innovations with new products and services are always hoped for, incremental improvements and enhancements implemented over time do add up and can make a big difference in product/service quality, sales success, increased retention, and customer loyalty. Read further >

When I started preparing this post, just like with any of the other posts, I told myself not to forget to add tags to support findability and SEO. So, my attention was directed to the tagging systems and their usage. I would like to share with you some thoughts on this topic. Read further >

While widely reporting that improved access to online medical information and resources has improved quality of care at their practices, many physicians still rely on general browsers to obtain information for diagnosing and treating patients, according to a new survey from Wolters Kluwer Health, fielded by IPSOS. Read further >