With so much development occurring in China, Chinese professionals have a very real opportunity to contribute to improving their societies. It’s a sentiment I heard echoed by the people I spoke with last week at the 2011 Beijing International Book Fair. It’s also interesting to think about the role of technology in facilitating professionals here to be more efficient, and achieve better results. Watch the video clips below to hear some of these conversations. Read further >

With an ever-changing technology environment, for example, the shift to cloud computing and mobile/tablet devices, providers of content, workflow, and software solutions for tax, legal, & regulatory professionals increasingly look for ways to innovate. In an earlier post, I noted the need to use contextual design techniques because there is no longer a standard “template” for customers’ workflows. An essential part of contextual design (I reread the book this past weekend) is contextual inquiry. Contextual inquiry, of course, focuses on understanding the customer’s context – the physical environment, the flow of work, and many other factors that customers cannot articulate but which can be learned only through direct observation. Again, the focus is on understanding customers’ pain points in workflows. Read further >

Mark Dorman, President and CEO of Wolters Kluwer Law & Business (North America), recently participated in a media roundtable, part of Wolters Kluwer’s half-year results announcement. Dorman noted that “2011 will be seen as a watershed year.” Starting with the ‘Arab Spring‘ information flowed through the use of texting on mobile phones, photographs taken by mobile phones, and Twitter accounts that couldn’t be shut down. Events were incited, communicated, recorded, and directed by mobile technology. Read further >

I use several technical devices: a laptop computer, an iPad2, a BlackBerry smart phone, and a personal cell phone. I like having a choice of devices to communicate with others and to do my work, but I’m starting to wonder whether all our customers want the same thing. Read further >

Awhile back I went on an adventure to uncover the “modern library.” The traditional library is a place the curious roam and discover bundles of meticulously crafted and curated information. Massive wooden bookshelves would instill a sense of awe and ignite a challenge to absorb all hidden wisdom. Then came the Internet and it became a dated notion to pick up a book. The library was effectively replaced by a search engine. LegalComplex Library is an attempt to rekindle this enchantment in a new era. Read further >

1. Consumption or Creation?

A recent report by usability guru Nielsen on the iPad reiterates a common understanding about the iPad, which is that it’s mostly for media consumption. Email is “the only slight exception to the rule.” This might be true now but it is not a sign of things to come. Read further >

Contrary to some predictions, the world didn’t end last weekend. But have no fear; Apple and Google were tracking your location/destination anyway.

Apple and Google are helping intensify an already intense digital privacy debate with recent revelations that both companies’ mobile software track users’ movements in detail without affirmative consent.

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I recently attended the Third Annual National Institute on Internal Investigations conference in New York City sponsored by the American Bar Association and I was interested to see the variety of electronic devices in use. The audience of about 100 was composed of law firm attorneys, some government attorneys, corporate counsel, corporate compliance officers, and forensic accountants from across the United States. Read further >

We started this blog in early 2010 with the intention of offering an insight into the interesting questions that our employees and businesses tackled every day. One of these areas is mobility – how can we help our customers get information wherever they are, on whatever device they are using at that moment? Read further >

As a follow up to my earlier post, I have compiled another list of helpful online tools, apps and technology tips in general for all working mothers. And as my readers pointed out, these tips apply to all working people, not just working mothers. Read further >