I recently discovered HBS professor Clayton M. Christensen’s book The Innovator’s Dilemma. In it he explains the theory behind disruptions and why they are particularly menacing if you are not prepared. There are companies like IBM that have managed to survive numerous disruptions by shifting models early or like Apple or Amazon by creating disruptions themselves. Nevertheless, timing is crucial to either shift or create but the real challenge lies in where to shift to or how to disrupt. What are the signs? Read further >
Last week, more than 300 experts and executives from German publishing houses met in Berlin near the famous Brandenburg Gate in order to talk about the current situation and the challenges within the publishing industry in Germany.
The conference widened the scope this year and invited quite a number of speakers from the US, Canada and the UK, which was very fruitful for the discussions going on.
I think that three different areas were in the center of the presentations and workshops:
- The general transformation process of publishing houses with regard to the rapidly changing user behavior and the user expectations (“Digital natives”)
- The transformation process from a (print) product centric view to a content centric view and the accompanying challenges around metadata and content enrichment, context and discoverability of content
- The rapid growth of mobile applications, mainly in the area of tablet PCs, but also around smartphones
Location: A5 enroute to Wolters Kluwer Corporate Office.
Car voice: you have a 58 unread messages and 18 alerts.
Driver: please tag and provide urgency?
Car voice: tagging complete and the most urgent are 4 messages from your client “LegalComplex” which match with 2 alerts. Is this urgency correct?
Driver: yes. Please proceed with research?
Car voice: research indicates that 2 briefs and 1 IntelliConnect document match messages tagged “LegalComplex” and “Urgent”, would you like these to be linked?
Driver: no, just save to client folder and schedule in calendar… Read further >
Recently the Health Wolters Kluwer Law and Business blog featured an article about technology that helps individuals take care of themselves and loved ones; including “…technology that electronically dispenses pills, or, in the case of the AT&T Vitality GlowCaps, keep patients on a correct medication schedule. The GlowCaps are medication bottle caps that light up, play ringtones, or send a call/text the patient to remind them to take the pill.” As mobile enabled services become a key component of healthcare around the world, it is important to keep tabs on this developing industry. Read further >
Which kind of functionality and what level of performance can users expect from an ebook, a databank, or an app? This is not an easy question, since there is no industry standardization in place yet. In order to be able to read an ebook, users have to use a computer, an ebook-reader, or an iPad. Not every ebook is compatible with all pieces of reading hardware. Unlike printed books, some ebooks are technically protected against printing, copying, or sharing with a friend. Some ebooks can be copied at least a few times, others cannot be copied at all. Read further >
User satisfaction is key in retaining customers and in achieving competitive advantages. Users now are expecting publishers to deliver more and more ubiquitous and real-time information and services to them. I would like to examine and summarize which are the critical success factors to gain a rapid adoption of our apps and mobile websites. Some theories and models are available to evaluate mobile site success. Have you ever heard about the Information Systems Success theory? Many years ago, two scientists defined a model which covers different perspectives in evaluating information systems. Read further >
As we are just getting started in 2012, I would like to share with you some of my top technology tips for the coming year. I have pulled these together mainly with accountants in mind, however this should also be relevant to other professionals. Take a look at the list and let me know what you think or what your tips are for the coming year. Read further >
Recently I made a post about creating meaningful user experiences in a multichannel world. That post talked about the issues of leveraging a single content asset over a variety of devices. I am an early adopter of mobile devices and my personal collection has expanded to include an iPad, iPhone, and Kindle Fire for personal use and a Blackberry for business use. I use Blackberry, by the way, only for email and phone calls. The recent addition of the Kindle Fire has made me look at the issue of multichannel user experience in greater depth. Here are specific examples of the issues: Read further >
Creating a positive user experience out of a single content asset is more challenging than ever. Just think about a single treatise. It can be available today in print, CD-ROM, as an ebook on the Kindle device, the Kindle Cloud Reader or the Kindle iPad app. It could be available on the Kindle Fire, taking advantage of color and graphics. It could be available as a PDF accessible through the Kindle, iPad, or a PC’s deskt0p. There are many ways to make it available through the iPhone. It also could be accessed through a Web-based research application, such as IntelliConnect. In the context of Web-based research applications, user experience can differ according to the type of browser used – Safari, Firefox, Chrome, Internet Explorer – and even the version of a particular browser, such as Internet Explorer 8 versus Internet Explorer 9. Early adopters might be experimenting with Internet Explorer 10. It’s a multichannel, multi-browser world. Read further >