Tom Callaghan

Tom Callaghan

Senior User Experience Architect
Wolters Kluwer Global Platform Organization

Tom is a Certified User Experience Professional with over 20 years of experience designing, evaluating, and improving user interfaces, while establishing and managing user-centered design service programs.

In June of 2010 he joined Wolters Kluwer as a Senior User Experience (UX) Architect, and is a member of GPO Product Solutions’ User Experience Design team, who champion users within the Global Atlas platform product development process.

Tom has held senior UX and usability engineering positions at companies that include IBM, BurrellesLuce, New York Life, and Computer Associates (CA), where he raised the CA Internet site independent rating to #1 in usability and navigation among direct competitors.

His experience covers a number of industries, including aerospace, retail, banking, insurance, consulting, finance, marketing, manufacturing, and software. Past clients include NASA, Sears, Home Depot, Walmart, and United Parcel Service.
Tom earned a BS in Industrial Organizational Psychology and an MS in Industrial Engineering and Operations Research (Human Factors Engineering) from Virginia Tech.

He is number 61 of 64 grandchildren, did not land the first time he was in a plane, and experienced the gravity of Mars, the Moon, and Earth on the same day.

Posts by Tom Callaghan

Wolters Kluwer UX: 2012 in Review

Written on December 11, 2012

The past year for User Experience (UX) Design at Wolters Kluwer has been an exciting one. We have made great leaps forward. And while we still have challenges to face in the coming months, I would like to end the year by celebrating our people and their shared success. Read further >

UX as the New Kid

Written on October 03, 2012

For the first 18 years of my life, I lived in the same house. During the second 18 years of my life, I moved about 18 times. I learned later in life what it was like to be the “new kid”. I am still learning. User Experience is often seen as the “new kid”, having to prove its worth to any and all who are unfamiliar. But like the new kid in school, who has more of a right to resources that result in learning, advancement, and success? Is it the kid that has just gotten here, the kid that has been here for a while, the kid that was born in the town, or the kid whose family goes back generations? Read further >

Who Should Do UX?

Written on August 31, 2012

Let me start by saying I think any work that brings a better understanding of users back to the business and development teams is a move in the right direction. However, user experience can be a controversial topic, and there are many misconceptions that can make for a heated debate. I would like to address one particular question: Who should “do” user experience design (UX)? Read further >

Expert Reviews: More than Finding UX Problems

Written on May 07, 2012

I performed my first expert review on a CD-ROM called Virginia Disc One in 1988 while I waited for my thesis project to start. The pay was twice what I was making moving books shelf by shelf in the Virginia Tech library, and I was actually working in my chosen profession, Human Factors Engineering. But it was also the start of my appreciation for how critical communication is to any design and development effort, and how inspection methods like expert reviews contribute to team discussions. Read further >

The Power of Simulation in User Experience Design

Written on April 04, 2012

In her posting on Customer Intimacy and Calm Technology, Ornella Zampieri advises “…develop a mockup or a prototype and test it with your users: you will be able to have clear evidence of their behavior and reactions. And you will see if your solution is calm enough or not.” This got me thinking of the artifacts User Experience (UX) uses to predict how people will react to something before it is built… Read further >

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