In my previous post I spoke about the enhancements Wolters Kluwer Italy made to BigSuite, a fiscal premium product. To progress in the competitiveness one way passes through continual incremental improvements in the areas of product quality and process efficiency, as already stated by Joe Gornick in one of his posts. But implementing the continuous improvement process is not an easy task. Read further >

In my last post I stated that user satisfaction is key in retaining customers and in achieving competitive advantages. Here I will discuss a different aspect of the same topic. We aim to offer the best products to generate user satisfaction. When launching a new product however, sometimes you need to focus on the time-to-market variable and speed up the release, which can lead to having to compromise on offering some functionality and/or the complete content you estimated at design time. This is a very delicate decision to take, indeed. Read further >

Which kind of functionality and what level of performance can users expect from an ebook, a databank, or an app? This is not an easy question, since there is no industry standardization in place yet. In order to be able to read an ebook, users have to use a computer, an ebook-reader, or an iPad. Not every ebook is compatible with all pieces of reading hardware. Unlike printed books, some ebooks are technically protected against printing, copying, or sharing with a friend. Some ebooks can be copied at least a few times, others cannot be copied at all. Read further >

User satisfaction is key in retaining customers and in achieving competitive advantages. Users now are expecting publishers to deliver more and more ubiquitous and real-time information and services to them. I would like to examine and summarize which are the critical success factors to gain a rapid adoption of our apps and mobile websites. Some theories and models are available to evaluate mobile site success. Have you ever heard about the Information Systems Success theory? Many years ago, two scientists defined a model which covers different perspectives in evaluating information systems. Read further >

I was one of the many participants at the Clinical Solutions Innovation Lab webinar, held on November 22. In his last post, Howard Strasberg has already given a great overview about the project and the solution. I would like to review two of the various remarkable aspects I saw in that presentation. Read further >

When I started preparing this post, just like with any of the other posts, I told myself not to forget to add tags to support findability and SEO. So, my attention was directed to the tagging systems and their usage. I would like to share with you some thoughts on this topic. Read further >

Have you ever sat in a team meeting designing a new online product and found that someone around you was trying to add more complexity and detail claiming to provide a better service to the customers? If your answer is yes, here you can find a simple suggestion that can help. Read further >

In a world in which intelligent technologies are integrated in everyday objects and environments, users are at risk of being overburdened with information and interaction possibilities. And specifically in our products, we need to accurately predict and design how and when there is a real need to capture the user’s attention.

The problem
Information can be everywhere nowadays. Interaction through or with this variety of technologies typically happens through screens, keyboards, mice, touch-screens, and even voice. However, as these types of interfaces generally require the user’s focused attention, in a world of ubiquitous computing, we are at risk of being overburdened with information. Read further >

The importance of innovation for organizational success is a fact. Organizations no longer sustain a competitive advantage by maintaining current processes, products, or services. Looking at companies like Google, you can easily figure out that the working environment is one of the main factors to allow creativity to take off. But it is not the only one. Read further >

You probably wonder: what is the relationship between apps and organizational changes?

Technology transforms how we work
Undoubtedly over the past fifty years, the rapid evolution of ICT has been accompanied by a deep transformation that has affected and changed aspects of our lives profoundly. Organizations are no exception: technological change has led to some of the most significant innovations in organizational structures and processes in recent decades. Technologies spread, are adopted, and used in organizations in ways often unforeseen. Sometimes they do not generate the expected effects, while other times they are associated with totally unexpected effects. Read further >