Thoughts on Google Glass for Professionals Interacting with Content and Software

John Barker
Written by John Barker
on December 27, 2013

One of my colleagues in Wolters Kluwer’s GPO (“Global Platform Organization”) has just received Google Glass. There is no shortage of ideas inside Wolters Kluwer about what proofs-of-concept to build with it for accountants, lawyers, physicians, nurses, namely, any professional customer interacting with professional content and software. Wearable computing, at least for professional customers, is an emerging technology. It’s time to experiment.

Google Glass certainly could be a place where professional customers can interact with Wolters Kluwer’s content. While I do not foresee a lawyer or doctor reading an entire article on Google Glass, I certainly can envision their interacting with yes/no answers from SmartCharts and QuickCharts, drug interaction information, checklists and tax rates via Google Glass. Headlines about late-breaking cases, regulations and clinical trials could be relevant when lawyers are visiting their clients and doctors are attending to their patients. My colleague and fellow Intelligent Solutions Blog author, Raymond Blijd, wrote a post about this being the age of immersion and how Google Glass plays an essential role in it.

A quick search of the blogosphere reveals many potential applications for professionals, including

  • law students using Google Glass in law school to augment their learning experiences
  • an industry player testing the use of Google Glass in payments applications
  • accountants viewing continuing professional education (“CPE“) via Google Glass
  • financial services transactions being conducted via Google Glass
  • accounting software being integrated with Google Glass
  • Google Glass used by doctors and nurses at the point-of-care in hospitals and other clinical settings, including for surgery in the operating room

If Google Glass is widely adopted, I fully expect law firms, accounting firms, hospitals and individual healthcare providers to build their own Google Glass apps for interacting with their clients and patients. Indeed, I’ve already heard knowledge managers in law firms discussing how lawyers might conduct research via Google Glass and/or interact with a law firm’s knowledge portal.

There is skepticism in the legal community about the value of Google Glass for lawyers and there are arguments that it is can be “disastrous” for healthcare. It remains an experimental technology. There are potential legal risks, including intellectual property and privacy law issues. Its use arguably is distracting to the point that it brings criminal and civil liability to the user, when used in an inappropriate context, such as while driving. But all new technologies raise new legal issues. And skepticism is healthy. Experiments with new technologies help us define their limits and their true potential.

So I’m excited about 2014 and experimenting with Google Glass. I hope to post about some of the proofs-of-concept that Wolters Kluwer will build using Google Glass.

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