A value-added service in many public search engines has been auto-complete and pre-search suggested searches for searchers. You go to Google or Bing and begin typing a query, for example, “bus”, and Google’s auto-complete suggests “bus times,” “business links,” “business for sale,” and “bus timetable.” This feature is very helpful in several aspects. By displaying alternative word forms, the researcher has the opportunity to discover a better formulated version of his or her query. The suggestions might be words that are directly related to the searcher’s intent but which also serve to expand or refine the user’s search. Auto-complete in mobile devices, where the logic seems to be driven by an app in the smartphone itself, such as in my iPhone, can be quite annoying because frequently the suggested terms are wholly unrelated to my search intent and I experience it as low value-add, in fact, a nuisance. But I’ve adapted my search workflow to the iPhone. Read further >